Your Dynamics Business Partner

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Your Dynamics Business Partner

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Naveen

MS Dynamics CRM - Developer
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Summary

  • 5+ years of Experience in Software Development Industry, working on Microsoft Technologies
  • Experience in Design & Development of Dynamics CRM Applications & ASP.net MVC
  • Techno/Functional consultant for Dynamics CRM, Knowledge of Sales, Marketing, Customer, PSA & Field
  • Service from technical perspective as well as Functional knowledge
  • Client requirements gathering & requirement analysis
  • Lead team of 5 in a major project for Telecommunication client
  • Experience in Agile methodologies to work according to everyday changing requirements of client

Skills

  • Programming Languages- C#, Fetch XML, SQL, JavaScript, J Query, Asp.net MVC, .Net Core
  • Reporting – SSRS reports (Fetch XML & SQL), Power BI Reports, Word reports & Excel reports
  • Dynamics Product- Dynamics CRM (Ver. 2013, 2016, 365 v8.2, 365 v9.0 – 365 v9.2) & Dynamics 365 – online
  • Tools- VS Code, Visual Studio 2015 & 2017, SQL Server, Management Studio, XRM toolbox & Plugin registration tool
  • Well versed with consuming, Exposing of Web Services REST API’s, to and From Dynamics CRM to any third-party Application
  • Integration of Dynamics with .Net Application using REST API
  • Integration of Dynamics CRM with Share point online, One Drive & Outlook
  • Functional knowledge of Dynamics 365 products- Sales, Marketing, Customer Service, Project Service & Field Service
  • Experience in Power automate & Power Apps
  • Administration experience in Designing, BU’s, Teams & Security Roles
  • Experience in application development using Asp.net MVC & .Net core
  • Development of Custom Libraries for other Developer’s to consume

Work Experience

Industry Type: Telecommunication & Fiber networks

Worked as Technical Consultant for the implementation of MS Dynamics CRM 365 on premise for a client based at USA. The client required a custom CPQ to manage their product catalog for various sales channels, a quoting process to span across multiple locations, a service solution with the ability to manage requests for all locations and efficient and accurate reporting tools for data visualization. The Project also included the integration of Geo location API with Locations in Dynamics CRM.

  • Complete Design and Architecture of Integration
  • Development of Architecture of CPQ tool for Segra with Dynamics CRM out of box capabilities
  • Integration third party Communication map API’s with Dynamics CRM to collect address related information for Circuits & Distances
  • Also, Developed Fetch XML based SSRS reports
  • Customizations and Report designing as per Clients Requirement
  • Worked on Agile methodology to Manage release, adjust tasks in new Release based on Priority & Module
  • Designed event drive architecture in .net for managing plethora of Plugin code created on daily basis by whole team
  • Designed architecture for JavaScript code and creating coding standards for it
  • Maintaining code of conduct for both front end and back end code by weekly review of code for team

Technology Used: Dynamics CRM 2016, Team Size: 7 ; Duration: 1.2 years


Industry Type: Interpreter & Translator Provider

Worked as Technical/Functional Consultant for Microsoft Dynamics CRM2016 to create a Sales & Custom solution for Norway’s biggest translation service provider company. Developed Customized Customer Journey experience according to their need. In addition, a Service Module was developed for to encompass their business needs. The solution included: Translation assignments, Languages, Certifications, Interpreter Characteristics and Scheduling. A finance module was also developed in order to manage Invoicing, Salaries, and Salary Templates.

  • Development of Sales experience using out of Sales process in Dynamics CRM
  • Development of Architecture of custom modules that includes Service module & Finance Module
  • Integrations of Dynamics CRM with .net portal for Interpreters & Customers
  • Integrated CRM with Multiple 3rd party API’s: SMS API, Google Geocoding API & Google Distance calculation API, Norway based phone number validation API & Norway based business number finding API
  • Created custom SQL based SSRS reports
  • Worked on Development of Custom .net portal for Customers & Interpreters
  • Used event drive architecture for Managing Dynamics CRM plugin code and to maintain coding standards

Technology Used: Dynamics CRM 2016, SSRS, ASP.net MVC5; Team Size: 10 ; Duration: 2 years


Industry Type: Mechanical Equipment’s Support Service

Worked as Technical/Consultant for Microsoft Dynamics 365 online. Client required a solution for their Service-based company that included Work Order Management, Resource Management, Resource Scheduling, Mobile App for Field Service Engineer’s, Inspection Reports & Invoice reports.

Responsibilities:
  • Development and Customization of Field service app in MS Dynamics 365 online
  • Integration with Resco solution and customization of Resco app according to their need. That includes Inspection site picture clicks & Store in Dynamics
  • Development of Custom Inspection reports (that includes Inspection pictures) that includes custom .net solution to generate PDF reports due to SSRS in capabilities to show high end images
  • Fetch XML based SSRS reports for Invoicing & Quotations
  • Accountable for Go-Live

Technology Used: Dynamics CRM online v9.2; Team Size: 3 ; Duration: 6 months


Industry Type: Industrial Electrical Equipment Manufacturer & Service Provider

Worked as Technical/Functional Consultant in Microsoft Dynamics CRM online. Client is an electrical equipment service provider based out of Sydney, Australia. They required a Field Service Solution for handling Work Orders, Inspection Application for Field Service agents, Resource Management & Scheduling.

  • Customization of Dynamics CRM according to Client need
  • Fetch XML based SSRS report (To show inspection data & Invoicing)
  • SMS integration

Technology Used: Dynamics CRM Online v9, SSRS; Team Size: 2 ; Duration: 4 months


Industry Type: Telecommunication & Fiber networks

Worked as Technical/Functional Consultant for Microsoft Dynamics 365 v9 to implement Sales, Customer Service, Field Service & Project Service experience for UPN Networks based out in US.

  • Development of Sales, Customer Service, Field service & Project Service experience using out of box modules in Dynamics CRM
  • Integrated CRM with Multiple 3rd party API’s: SMS API, and integration with Custom Map application for better engineering experience while Circuit development
  • Created custom Fetch XML based SSRS reports for Dynamics & SQL reports for Custom application

Technology Used: Dynamics CRM Online v9, SSRS; Team Size: 2 ; Duration: 4 months


Education

  • Bachelor of Engineering/Technology in Electronics & Communication