Microsoft Dynamics 365 Customer Service Capabilities
Connected customer service
Service calendar management
Product information management
Omnichannel for Customer Service
Knowledge article templates
Service scheduling migration tool
Integration with Dynamics 365 VirtualAgent for Customer Service
Ensure Customer Satisfaction across Channels and Platforms
Dynamics 365 for Customer Service unifies the way your business engages with customers and provides meaningful service at every interaction. Offer seamless, personalized experiences and earn customers for life.
Engage with your customers on their preferred channel, whether it is live chat, phone, email, social, or 3rd party service using omnichannel customer support capabilities. Deliver personalized services through a unified platform with minimal customer effort.
Self-Service and Communities
Empower your customers to find answers to questions on their own through a branded, personalized experience. Provide branded self-service options that offers reliable, up-to-date responses and a community experience for peer-to-peer support.
The right data empowers agents to provide effective answers to customer queries across channels. Dynamics 365 for Customer Service creates a dynamic interface to drive the next best action and provides agents with the right tools, feedback, and data.
Identify trends, predict opportunities, and use rich analytics and embedded reporting to gain valuable insights from your data. Dynamics 365 for Customer Service empowers organizations to better anticipate customer needs and provide proactive care.
Dynamics 365 Customer Service
Turn Customer Insights into Action
Fast and Personalized Customer Service
Make it easy for reps to meet rising customer demands by offering personalized services. With Dynamics 365, intelligent processes proactively address problems to render a frictionless engagement.
Empower Customer Service Agents
Provide agents access to everything they need to deliver fast, personalized service on a streamlined service desk application. From basic and routine requests to the resolution of more complex issues, AI-enabled experiences and interactions guide agents to the right action.
Anticipate the rapidly changing needs of your customers through actionable insights and adapt seamlessly to the pace of innovation. Learn from every interaction and continuously improve while reducing costs.