Your Dynamics Business Partner

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Your Dynamics Business Partner


Earn Customers for Life with Dynamics 365 Customer Service

Make every interaction stand-out with better personalization and leverage built-in intelligence to deliver positive customer experiences.

Microsoft Dynamics Software

Microsoft Dynamics 365 Customer Service Capabilities

Microsoft Dynamics Service
Dynamics Customer Service

Connected customer service

Dynamics Queue

Queue management

Dynamics management

Case management

Microsoft management

Task management

Dynamics Service

Service calendar management

Product management

Product information management

Dynamics Client

Client management

Customer Service

Omnichannel for Customer Service

Article management

Knowledge article templates

Knowledge Managment

Knowledge management


Service scheduling migration tool

Customer Service

Integration with Dynamics 365 VirtualAgent for Customer Service

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Ensure Customer Satisfaction across Channels and Platforms

Dynamics 365 for Customer Service unifies the way your business engages with customers and provides meaningful service at every interaction. Offer seamless, personalized experiences and earn customers for life.

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Dynamics Omni Channels

Omni-Channel Engagement

Engage with your customers on their preferred channel, whether it is live chat, phone, email, social, or 3rd party service using omnichannel customer support capabilities. Deliver personalized services through a unified platform with minimal customer effort.

Dynamics Service

Self-Service and Communities

Empower your customers to find answers to questions on their own through a branded, personalized experience. Provide branded self-service options that offers reliable, up-to-date responses and a community experience for peer-to-peer support.

Microsoft Dynamics Agent

Agent Enablement

The right data empowers agents to provide effective answers to customer queries across channels. Dynamics 365 for Customer Service creates a dynamic interface to drive the next best action and provides agents with the right tools, feedback, and data.

Microsoft Services

Service Intelligence

Identify trends, predict opportunities, and use rich analytics and embedded reporting to gain valuable insights from your data. Dynamics 365 for Customer Service empowers organizations to better anticipate customer needs and provide proactive care.

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Dynamics 365 Customer Service

Turn Customer Insights into Action

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  • Fast and Personalized Customer Service

    Make it easy for reps to meet rising customer demands by offering personalized services. With Dynamics 365, intelligent processes proactively address problems to render a frictionless engagement.

  • Empower Customer Service Agents

    Provide agents access to everything they need to deliver fast, personalized service on a streamlined service desk application. From basic and routine requests to the resolution of more complex issues, AI-enabled experiences and interactions guide agents to the right action.

  • Stay Agile

    Anticipate the rapidly changing needs of your customers through actionable insights and adapt seamlessly to the pace of innovation. Learn from every interaction and continuously improve while reducing costs.

Dynamics 365 for Customer Service Pricing

Customer Service Professional

First Dynamics 365 app


Per user/month
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Ready to Take your Business to the next Level ?