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Dynamics CRM Implementation for a leading Translation Services Provider

Challenges

The client was using third-party software to manage their day-to-day tasks, which was becoming inefficient as it didn't meet all of their requirements. As the volume of consumer data grew, they began to face performance issues resulting in lower productivity and missed opportunities. They wanted to make the new platform a SaaS-based implementation so that it could be used by other companies with similar service delivery models, providing them with a new revenue stream.

Some of the key challenges were:

  • Identifying the right platform to build the solution.
  • Identifying the amount of customization required on an industry-ready platform to cater to the client's needs.
  • Development of a "recommendation engine" taking into account more than 40 parameters to provide suggestions on best-suited interpreters/ translators for the assignment.
  • Migrating all historical data from the legacy custom solution to the new platform.

Technology

Microsoft Dynamics CRM

Results

The client has a robust, scalable, and high-performance solution thanks to a combination of Dynamics CRM out-of-the-box capabilities and custom development in NET technologies; they are already in talks with multiple leads where the solution can be used as a product.