Summary
- 3+ years of design and development experience in Dynamics CRM (Ver. 2015|2016), Dynamics 365- Customer Engagement
- Extensive experience in MS CRM Life cycle implementations, GO Live Scenarios, Enhancements, and Post Production Support using Sure Step methodology as suggested by Microsoft
- Involved in Analysis, Design, Development, Customization, Configuration, Testing, Implementation, Issue resolution
- Excellent command in Customizing and creating the applications using C#, JavaScript along with development
- Good at Integration, integrating MS CRM/Dynamics 365-CE with a variety of third party applications
- Proactively involved in explaining the latest versions of features to reduce the complexity coding and improve the performance of application by using OOB features of latest versions
- Experience in Agile methodologies to work according to everyday changing requirements of client
Skills
- Programming Languages- C#, Fetch XML, SQL, JavaScript, JQuery
- Reporting – SSRS reports (Fetch XML & SQL), Power BI Reports, Word reports & Excel reports
- Dynamics Product- Dynamics CRM (Ver. 2013, 2016, 365 v8.2, 365 v9.0 – 365 v9.2) & Dynamics 365 – online
- Tools- VS Code, Visual Studio 2015 & 2017, SQL Server, Management Studio, XRM toolbox & Plugin registration tool
- Well versed with consuming, Exposing of Web Services REST API’s, to and From Dynamics CRM to any third-party Application
- Integration of Dynamics CRM with Share point online, One Drive & Outlook
- Functional knowledge of Dynamics 365 products- Sales, Marketing, Customer Service, Project Service & Field Service
- Experience in Power automate & Power Apps
- Administration experience in Designing, BU’s, Teams & Security Roles
Work Experience
Industry Type: Telecommunication & Fiber networks
Worked as Technical Consultant for the implementation of MS Dynamics CRM 2016 on premise for Segra which is one of the largest fiber companies based at USA. They needed custom CPQ to manage their Product catalog for various sales channels, Quoting process of their products across multiple locations, serviceability requests management for locations and reports for better data visualization. Also implemented integration of Geo location API with Locations in Dynamics CRM.
- Complete Design and Architecture of system
- Developing plug-ins and custom workflows
- Configuration of custom entities, forms and fields and business rules
- Configuration of Product Catalog
- Creating users, business units, assigning roles to users
- Involved in Fetch XML and CRM Web services
- Extensively involved in working with various CRM web resources
- Provide administrative support to the customer
- .SSRS fetch based reports
Technology Used: Microsoft CRM 2016 On premise,C#, Javascript; Team Size: 3; Duration: 1.5year
Industry Type: Mechanical Equipment’s Support Service
Worked as Technical/Consultant for Microsoft Dynamics 365 online. They wanted a solution for their Service based company. That should include Work Order management, Resource management, Resource Scheduling, Mobile App for Field Service Engineer’s, Inspection reports & Invoice reports.
- Complete Design and Architecture of system
- Configuration of custom entities, forms and fields and business rules
- Involved in Fetch XML and CRM Web services
- Extensively involved in working with various CRM web resources
- .SSRS fetch based reports
Technology Used: Dynamics 365 CE, SSRS reporting; Team Size: 3; Duration: 6 months
Industry Type: Telecommunication & Fiber networks
Worked as Technical Consultant for the implementation of MS Dynamics 365 CE for Fibersmartz, a fully integrated Dynamics 365 based system related to fibers that helps organization in providing multiple services to Customers. Fibersmartz System includes Sales management, Customer Service management and Project Service Automation modules of Dynamics 365.Portals are also configured with this system for providing information to the customers.
- Involved in Implementation planning and designing
- Involved in development using Basic MS CRM customizations and configurations
- Importing and Exporting Customizations, Build generation & Deployment
- Creating Users, Business Units, Roles
- Preparation of Unit Test Cases
- Integration of Dynamics 365 CE with Dynamics 365 Business Central
- Unit testing of the complete solution
Technology Used:Dynamics CRM online; Team Size: 3; Duration: 6 months
Education
