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Dynamics CRM Implementation for a leading Bathroom Fittings and Fixtures Provider

Challenges

The Client is an industry leader in bathroom renovations. They are the leading manufacturer of acrylic bathtubs and bathroom fittings and fixtures in North America. The company has grown substantially in recent years. Over time, the Sales and Marketing team realized that working over the web was not an effective way and they needed a better system. They required a CRM system that would enable them to send custom quotes to the customers.

Technology

Microsoft Dynamics CRM

Results

  • By implementing Dynamics CRM, they were able to better track sales and increase business productivity.
  • The System became more user-friendly for commercial jobs.
  • With the help of tools, systems, business productivity has increased.
  • Map tool provides office staff a better and clear visualization regarding their opportunities, appointment, and service calls.
  • Customizations are done to satisfaction.