Your Dynamics Business Partner

phone-icon +1 647 696 4534 email-icon

Your Dynamics Business Partner

Download Case study

Dynamics 365 Implementation for a prominent Rwanda based Commercial Bank


  • The client lacked proper documentation for previously implemented CRM solutions, whether managed or unmanaged.
  • The client did not have a source code repository for the implemented third-party custom integration with their CRM and Core banking System API.
  • Some implemented functionalities did not work as expected during the requirement collecting and current system analysis.


Microsoft Dynamics 365


After upgrading to the latest version of Dynamics 365, the client:

  • Can easily manage their customer information using the Account 360 view from the Account entity form.
  • Can access all the features of Dynamics 365 Customer Service after upgrading.
  • After successfully integrating the Core banking system API, the client can easily see the banking details related to the customer in real-time.