Software
Earn Customers for Life with Dynamics 365 Customer Service
Make every interaction stand-out with better personalization and leverage built-in intelligence to deliver positive customer experiences with Microsoft Dynamics 365 Customer Service Australia.
Microsoft Dynamics 365 Customer Service Capabilities
Connected customer service
Queue management
Case management
Task management
Service calendar management
Product information management
Client management
Omnichannel for Customer Service
Knowledge article templates
Knowledge management
Service scheduling migration tool
Integration with Dynamics 365 VirtualAgent for Customer Service
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Ensure Customer Satisfaction across Channels and Platforms
Microsoft Dynamics 365 Customer Service Australia unifies the way your business engages with customers and provides meaningful service at every interaction. Offer seamless, personalized experiences and earn customers for life.
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Omni-Channel Engagement
Engage with your customers on their preferred channel, whether it is through phone, email, or live chat. Deliver personalized services through a unified platform with minimal customer effort.
Self-Service and Communities
Empower your customers to find answers to questions on their own through a branded, personalized experience. Provide branded self-service options that offers reliable, up-to-date responses and a community experience for peer-to-peer support.
Agent Enablement
The right data empowers agents to provide effective answers to customer queries across channels. Solid/Exceptional Dynamics 365 customer service features Australia creates a dynamic interface to drive the next best action and provides agents with the right tools, feedback, and data.
Service Intelligence
Identify trends, predict opportunities, and use rich analytics and embedded reporting to gain valuable insights from your data. Dynamics 365 for Customer Service empowers organizations to better anticipate customer needs and provide proactive care.
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Dynamics 365 for Customer Service Pricing
Customer Service Professional
AU$74.80
user/month
Customer Service Enterprise
AU$157.10
user/month
Ready to Take your Business to the next Level ?
Frequently Asked Questions
Yes, Dynamics 365 Customer Service is highly customizable. Organizations can tailor workflows, create custom dashboards, and configure service levels to meet their unique requirements. Additionally, it supports industry-specific solutions, ensuring it adapts to the business's exact needs.
Microsoft Dynamics 365 Customer Service Australia offers a unified platform with top-class features. These features include omnichannel support, case management, AI-powered insights, and customer feedback management.
We have a team of highly skilled and experienced Microsoft solutions partners who offer troubleshooting assistance for operational issues, compatibility questions, and technical problems.
With advanced AI and automation capabilities, Dynamics 365 Customer Service streamlines customer management processes. It provides real-time insights, automates repetitive tasks, and enhances decision-making.
Yes, Dynamics 365 offers flexible third-party integration capabilities through APIs, connectors, and tools like Microsoft Power Automate, allowing it to connect with a wide range of third-party applications and systems.
